All VGB handcrafted jewelry items are Final Sale due to the nature that they are one of a kind pieces. However, if you are not completely satisfied with your purchase, we are happy to offer an exchange on any Non-Customized items within 14 days of your receipt of purchase. Please note that all Earrings are non- returnable.
In store or online purchases of clothing may be exchanged within 14 days with a receipt and tags attached to garment. Exchanges will be granted to unwashed, unworn, and intact clothing purchases. Online items must be returned within the 14 day time period. Sale/Clearance items, footwear, and accessories are considered Final Sale with no exceptions.
There is not a refund on shipping/handling charges. Also, VGB is not responsible for any lost, stolen, or damaged packages due to mail carrier services. If the item(s) is damaged upon receipt, VGB must be notified within 3 days of receiving the item.
Please use a padded envelope or box to make your return. Please insure your return or use a method such as UPS or FedEx to have a record of your return. VGB is not responsible for lost or damaged items during shipping.
Shipping & Handling
Items purchased from the website, will be shipped within 48 hours with the exception of jewelry orders. If your order is placed on a Friday, a weekend day, and/or holiday, your order will be shipped the next business day. Orders are shipped USPS Priority Mail at a flat rate of $7.20. This insures your order up to $50 and also supplies a tracking number for reference. All online orders Over $125 will automatically receive FREE SHIPPING.
If you live close to the boutique and would like to Pick-Up your order instead of having it shipped, please comment in the message portion box at checkout, that you will be picking up your order. We will reimburse the shipping cost to you when you arrive at the boutique for your order.
If you live in the Pittsburgh, PA area, your order will arrive within 1-3 days. You will be notified via email with a tracking number once your order has been shipped. Please note that Vintage Grace Boutique is not responsible for any lost or stolen items due to mail carrier services.